Our dresses are packaged and handled with TLC here at MILA LABEL. We try our best to pack and post your orders as soon as possible.
Orders are shipped with DHL and take 5-8 days.
Mila Label is not responsible for any delays caused by DHL, especially during high volume seasons.
If you have any further questions, please get in contact with our customer service team HERE.
TAXES & DUTIES
Please note taxes and duties may be charged for international orders.
All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.
It is very important to us that you are completely satisfied with your purchase. That is why we offer an exchange or credit note in cases which:
o The item does not fit you
o You are not satisfied with the quality
o Or you have simply changed your mind
o The item is unworn and in original condition
o The item is not a sale item
o The item is returned to us within 14 days from date it was delivered (unless delivered internationally)
o Your name is on the back of the return parcel OR your invoice is included in the return parcel
o Absolutely no returns accepted on items returned to us with makeup/tan marks. If this is the case, the package will simply be returned back to the customer.
Any credit notes will be issued in the form of a code which can be used at the checkout to purchase a replacement.
If a product displays the FREE RETURN SHIPPING button this means that we will provide you with a free return label. Simply email firstname.lastname@example.org and we will email you a return label for free! Otherwise all return shipping costs need to be covered by the customer except in cases where the item is confirmed to be faulty by our team. If this is the case, we will refund your shipping costs.
To create a return, please email us at email@example.com. We will then send you our return address in Sydney, Australia.
* We do not offer refunds for change of mind or wrong size choice, however we can provide you with a credit note equivalent to the price of the item/s you purchased.
We treat every order with absolute care and pack them with precision and love to make sure they are in a good condition. However in the unlikely case of an item being delivered faulty or not as advertised, we will happily provide you with a refund, exchange or credit note provided:
o You notify us within 14 days from delivery date providing a description of the fault in your items along with pictures as proof via email to firstname.lastname@example.org
o Your claim of the faults have been reviewed and approved by our staff
Please note: Once your refund has been approved by our staff and a notification sent to you, it may take up to 3-7 business days for the funds to appear in your account, so please be patient. However if your refund has taken longer than this period, please contact us so we can investigate the cause of the delay.
In the case that an item is faulty, we will cover the return shipping cost. Simply email a photo of postage receipt to our staff for a reimbursement.
For all other exchange and refund enquiries, please contact us at email@example.com